Last week I went to lunch with an old writing buddy. He and I had worked together at one of the areas largest ad agencies and for some reason, not sure if it’s just a writer thing or the fact that he occasionally brought fantastic baked breads to work, we became friends. As we sipped on our hot tea we talked about clients past and present and how no matter when or where you are writing, creating captivating copy is something we both strive for on a daily basis. Yes, we’re both as one of my friends says, “Word Nerds”.
It was after chatting with my friend for awhile that I realized, maybe that’s why I love words so much-they can do so many things.
Persuade, evoke emotions, inform, grab your attention, make you feel happy, help you forget your troubles …. and so on and so forth. But what I am noticing as I continue working with new clients is how each one, regardless of their high marks in English, struggle with content. So I offer up these content tips to help you think more like a writer and have an easier time working with the next writer you hire.
4 Content Tips To Trip Your Customer’s Trigger:
1) Grab their attention, talk directly: In a world where so many ideas and thoughts are communicated, you must find the right words that resonate with your target market. Be direct. People only have a small attention span so speak to exactly what they need to hear, without paragraphs of content. For instance, if you sell expensive watches, saying something like: ” “If you’re looking for a cheap watch, Handover Watches don’t belong on your wrist.”
2) Leave the flowery speak to gardeners: Consumers want to know who, why, where, when and how. So, don’t place cutesy words around the facts. Imaginative word play does have it’s impact, that’s not what we’re talking about here. Tell them how they can get the product, where they use it, etc. Don’t waste your customer’s time by making them read multiple paragraphs to get to the “meat” of your product, because they won’t waste their time and will seek your competition.
3) Don’t speak about yourself, talk to your customer’s needs: It’s easy to boast about your new showroom or tell customer’s all about your sleek customer service plan, but if you don’t talk to their needs, they will go elsewhere. Craft your words to speak to the needs your product/service fills. You can ask a question like: Sleepless nights? Why not try a sleep aid that will have you counting sheep before you count 1, 2, zzzzzzzz.
4) Use the words “you” and “your”: Give your copy punch. Think of it as if you’re having a direct conversation with your customer. You wouldn’t talk to a potential customer in your showroom as if they weren’t even standing there, so don’t try it in your marketing pieces. Speak directly to them. First, it’s conversational, making them feel at ease and second, it’s a way to show you actually care about their individual needs. Use the words “you” and “your” to communicate what it is “you” can do for them.