With the release of Where the Wild Things Are this weekend, I found myself falling quickly back into a magical part of my childhood. Siting next to my grandfather as he transformed a $2.99 paperback book into a fantastic journey. With each page, the smell of a new book and the hope of following Max as he explored a magical forest all from his imagination, I sat motionless waiting for the wonderment to wash over me. In only ten sentences (that is all that’s in the entire book) I was quickly transported to the land of monsters, being crowned Queen of the Wild monsters and dancing with the monsters in a “Wild Rumpus”. As I look back, the story was mesmerizing, it had a way of grabbing my attention and making me want to know more. I told every friend I had about the book and before long, my whole first grade class was reading the book.
All of this reminiscing got me to thinking about marketing for business and how the way your story is conveyed can really make the difference in what your customers believe.
Combating the Big, Scary Monster or Does Your Company Have an Engaging Story?
It’s often frightening to think what it is that makes our business stand out from others. What is unique about your company? Does the customer you serve find that your service is head and shoulders above your competition? Do you know why? These questions, among many others are often hard for business owners to define. It’s not always easy to step outside of our businesses and really experience what you provide from the customer’s perspective. Take a look at this article from Entrepreneur.com for some story starters and begin defining your story.
Are You a Kid Hiding in a Wolf Costume or What Can Storytelling Do To Showcase Your Business?
So many business that are launching a new website or implementing a new marketing tactic fall into the same trap. “Me too” marketing. Often they take inventory of what their competitor is doing and say we do that too.
For instance. Say you own a bakery. You competitor is within one mile of you. You can’t exactly use the same wording as they are, like “Your neighborhood baker”. If you used the same type of marketing, potential clients could get confused as to which one of you was the “neighborhood baker” that advertised in the local paper. What could be worse? Well, imagine if that same potential client went to the “other” bakery and had a horrible experience. Just think how you could loose out on clients the next time this potential customer’s friends mentions the neighborhood baker. They might say the experience was awful and if you were to run an ad with the same tone, they might think it was you!
Instead of copying what your competitor is doing be aware of their tactics and brand yourself in a different light. For instance be “that baker on the corner who makes biscotti that is perfect to dunk into coffee”. Your true customers will remember the little things you do that are different. They will talk about those little things with their friends and then their friends will talk, etc. Word of mouth marketing is great, but for it to work, you have to have something that makes you stand out of the crowd. Be the expert in your field. Be the place people are talking about favorably. Have something unique that your customers can cabbage onto and tell others to see for themselves.
Let the Monsters Romp or How Your Customers Can Help Sell Your Business
Finally, the glue that holds your storytelling together in the world of marketing effectively is utilizing the valuable chapters your customers provide for your story. Client testimonials on a web site, in a promotional brochure or even better in a television commercial are invaluable. You can talk all day about how great your product or service is, but potential clients understand your bias and often discount it. However if the average Joes and Janes rave about your biscotti and how it is perfect with their favorite cup of coffee, they’ll be thrilled to be quoted in your advertising pieces. What’s even better? Do you know a famous person or person of influence within your community that raves about your product or service? Have you approached them for their insight. It could be worth its weight in gold!
Bottom line, don’t be afraid of marketing your company’s message through crafty storytelling. Just like a good book, a well-defined marketing story can intrigue, inspire and yes, involve your customers. Getting the word out there is your next step.
Let the wild rumpus begin!